Thank you for choosing Alwan Digital.
This Refund Policy outlines the terms under which refunds may be issued for our digital services and software products.
1. Digital Products & Services
Due to the nature of digital products and online services, all sales are generally final.
Once a service has been delivered or access to a digital product or software has been granted, we do not offer refunds except under specific circumstances described below.
2. Eligible Refund Cases
A refund may be considered only if:
- The service was not delivered as described.
- There was a technical issue that prevented access to the purchased product and we were unable to resolve it.
- The request is made within 7 days of the original purchase.
Each refund request is reviewed on a case-by-case basis.
3. Non-Refundable Cases
Refunds will not be issued if:
- You change your mind after purchase.
- You fail to use the service or product.
- The issue is caused by third-party software, hosting, or user error.
- The service has already been fully delivered or consumed.
4. Subscription Services (If Applicable)
For subscription-based services:
- You may cancel your subscription at any time.
- No refunds are provided for partial billing periods.
- Access will remain active until the end of the current billing cycle.
5. How to Request a Refund
To request a refund, please contact us with the following details:
- Full name
- Email address used for the purchase
- Order or transaction details
- Reason for the refund request
📧 Email: contact@alwan.digital
6. Processing Time
If approved, refunds will be processed within 5–10 business days using the original payment method.
7. Policy Changes
Alwan Digital reserves the right to modify this Refund Policy at any time.
Any changes will be posted on this page with an updated revision date.
8. Contact Us
If you have any questions regarding this Refund Policy, please contact us at: contact@alwan.digital